Privacy policy

Privacy Statement

Responsible for data processing:

Ruud Luijten
Van Hövellstraat 21
5988 AE Helden
Netherlands

+31 85 800 0206

We are pleased about your interest in our online store. The protection of your privacy is of great importance to us. Below, we provide you with detailed information about the handling of your data.

Access Data and Hosting

You can visit our websites without providing personal information. Each time you access a website, the web server automatically stores a so-called server log file, which includes, for example, the name of the requested file, your IP address, the date and time of the request, the amount of data transferred, and the requesting provider (access data), and documents the access.

These access data are used solely to ensure the trouble-free operation of the site and to improve our offering. This is done in accordance with Art. 6, para. 1, sentence 1 lit. f GDPR to safeguard our predominantly legitimate interests in the proper presentation of our offering. All access data is deleted no later than seven days after the end of your visit to the site.

Hosting Services by a Third Party

Within the scope of data processing on our behalf, a third party provides hosting and website display services. All data collected during the use of this website or in designated forms in the online store as described below will be processed on its servers. Processing on other servers will only take place within the framework outlined here.

This service provider is located within a country of the European Union or the European Economic Area.

Data Collection and Use for Contract Processing, Contact, and Opening a Customer Account

We collect personal data when you voluntarily provide it to us in the context of your order or when contacting us (e.g., via the contact form or email). Mandatory fields are marked as such because, in these cases, we require the data for contract processing or to fulfill your request, and you cannot submit the order or contact without providing this information. The respective input forms indicate which data is collected. We use the data provided to us in accordance with Art. 6, para. 1, sentence 1 lit. b GDPR for the processing of the contract and handling your requests.

To the extent that you have given your consent pursuant to Art. 6, para. 1, sentence 1 lit. a GDPR by choosing to open a customer account, we use your data for the purpose of opening the customer account.

After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after the expiration of tax and commercial retention periods, unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes that are legally permitted and about which we inform you in this statement. Deleting your customer account is possible at any time and can be done either by sending a message to the contact option described below or via a designated function in the customer account.

Data Transfer

For the performance of the contract pursuant to Art. 6, para. 1, sentence 1 lit. b GDPR, we transmit your data to the delivery company responsible for the shipment, to the extent necessary for the delivery of the ordered goods. Depending on the payment service provider you choose in the order process, we may transfer the collected payment data to the credit institution responsible for the payment and, if necessary, to payment service providers engaged by us or to the selected payment service. In some cases, the selected payment service providers collect this data themselves, provided that you create an account with them. In this case, you must log in to the payment service provider during the order process using your access data. In this case, the privacy policy of the respective payment service provider applies.

For order and contract processing, we also use an external inventory management system. The data transfer or processing that takes place in this context is based on data processing on behalf of the client.

Data Transfer to Shipping Service Providers

If you have expressly consented to this in accordance with Art. 6, para. 1, sentence 1 lit. a GDPR, we will pass on your email address to the selected shipping service provider, so that they can contact you before delivery for notification or coordination of the delivery.

The consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the address below:

DHL Parcel
Reactorweg 25
3542 AD Utrecht

Netherlands

Email Newsletter and Postal Advertising

Email Advertising with Newsletter Registration

If you subscribe to our newsletter, we use the data required for this or separately provided by you to regularly send you our email newsletter based on your consent in accordance with Art. 6, para. 1, sentence 1 lit. a GDPR.

The newsletter contains information about our products, offers, promotions, and our company. The newsletter is sent via a service provider to whom we disclose your email address.

You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. Upon unsubscribing, we will delete your email address, unless you have expressly consented to the further use of your data, or we reserve the right to continue using your data, which is permitted by law and about which we inform you in this statement.

Email Advertising without Newsletter Registration and Your Right to Object

If we receive your email address in connection with the sale of a product or service and you have not opted out, we reserve the right to regularly send you offers for similar products, such as those already purchased, from our range by email based on § 7, para. 3 UWG. This serves to protect our predominant legitimate interests in personalized advertising, which outweigh our interests within the scope of a balancing of interests pursuant to Art. 6, para. 1, sentence 1 lit. f GDPR.

You can object to this advertising at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising email, without incurring any costs beyond the basic rates.

Sending Review Reminders by Email

Review Reminders by Trusted Shops

If you have expressly given us your consent in accordance with Art. 6, para. 1, sentence 1 lit. a GDPR, by entering your email address into the Trusted Shops review system during or after your order, we will transmit your email address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.nl), so that they can send you reminders to submit a review.

This consent can be revoked at any time by sending a message to the contact option described below or directly to Trusted Shops.

Review Reminders by eKomi

If you have expressly given us your consent in accordance with Art. 6, para. 1, sentence 1 lit. a GDPR, by entering your email address into the eKomi Ltd. review system during or after your order, we will transmit your email address to eKomi Ltd., Markgrafenstr. 11, 10969 Berlin (www.ekomi.nl), so that they can send you reminders to submit a review.

This consent can be revoked at any time by sending a message to the contact option described below or directly to eKomi.

Cookies and Web Analysis

To make your visit to our website attractive and to enable the use of certain functions, to display suitable products, or for market research, we use so-called cookies on various pages. This is to protect our predominantly legitimate interests in an optimized presentation of our offer in accordance with Art. 6, para. 1, sentence 1 lit. f GDPR. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e., after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us or our partner companies to recognize your browser on your next visit (persistent cookies). You can determine the duration of storage in the cookie settings of your web browser yourself. You can set your browser so that you are informed about the placement of cookies and can decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:

- Internet Explorer™: https://support.microsoft.com/nl-nl/help/17442/windows-internet-explorer-delete-manage-cookies

- Safari™: https://support.apple.com/nl-nl/guide/safari/manage-cookies-and-website-data-sfri11471/mac

- Chrome™: https://support.google.com/chrome/answer/95647?hl=nl&hlrm=en

- Firefox™: https://support.mozilla.org/nl/kb/cookies-verwijderen-gegevens-wissen-websites-opgeslagen

- Opera™: https://help.opera.com/en/latest/security-and-privacy/

If you do not accept cookies, the functionality of our website may be limited.

Use of Google (Universal) Analytics for Web Analysis

If you have given your consent in accordance with Art. 6, para. 1, sentence 1 lit. a GDPR, we use Google (Universal) Analytics, a web analytics service provided by Google LLC (www.google.nl), for the purpose of tailoring our website to meet your needs. Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is usually transmitted to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. After the end of the use of Google Analytics by us, the data collected in connection with this use will be deleted.

Google LLC is based in the USA and is certified under the EU-US Privacy Shield. An up-to-date certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can revoke your consent at any time with effect for the future by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=nl. This will prevent the registration of your data by Google Analytics for the future when you visit our website. For the purposes of the agreement on order data that we, as the website operator, have concluded with Google, Google will use the collected data to analyze the use of the website and, if necessary, the IP addresses of visitors.

Google reCAPTCHA

To ensure the security of data when submitting forms, we use the "Google reCAPTCHA" service from Google LLC (www.google.nl). By using this service, it can be determined whether the respective contact form is filled out by a person or by automated processing of the data. If you agree to the processing of your data, Art. 6, para. 1, sentence 1 lit. a GDPR is the legal basis for the processing. It is in our interest to protect our online presence against unauthorized automated reading and misuse.

The service includes the transmission of the IP address and, if necessary, further data required by Google for the provision of the service. For this purpose, the IP address processed by your browser is merged by Google with other data if needed. However, Google does not integrate this data into other Google data. We have entered into a data processing agreement with Google as the provider.

For more information about data protection at Google, please visit: https://policies.google.com/privacy?hl=nl.

Social Media

Purpose and Scope of Data Collection, Further Processing, and Use

Information about the purpose and scope of data collection, as well as further processing and use by the providers on their pages, as well as contact options and your related rights and settings to protect your privacy, can be found in the data protection information of the providers:

https://policies.google.com/privacy

Our Online Presence on Facebook, YouTube, Instagram

Our presence on social networks and platforms contributes to improved, active communication with our customers and interested parties. We provide information there about our products and ongoing special offers.

When visiting our online presence on social media, your data may be automatically collected and stored for market research and advertising purposes. User profiles are created from this data using pseudonyms. These profiles can be used, for example, to display ads within and outside the platforms that presumably match your interests. Cookies are usually placed on your device for this purpose. These cookies record the behavior and interests of visitors. This is done to protect data in accordance with Article 6, paragraph 1, letter f GDPR, where our legitimate interests prevail in the context of a balance of interests for an optimized presentation of our offer and effective communication with customers and interested parties. If the respective social media platforms request consent for data processing, for example, via a checkbox, the legal basis for data processing is Article 6, paragraph 1, letter a GDPR.

For the United States, where the aforementioned social media platforms are headquartered, the following applies: For the U.S., there is an adequacy decision by the European Commission. This is based on the EU-U.S. Privacy Shield. You can view a current certificate for the respective company here.

Detailed information about the processing and use of data by the providers on their pages, as well as contact options and your rights and settings to protect your privacy, especially opt-out options, can be found in the privacy statements of the providers below. If you still need assistance, you can contact us.

Facebook: https://www.facebook.com/about/privacy/

Data processing is based on an agreement between joint controllers under Article 26 GDPR, which you can view here. More information about data processing when visiting the Facebook Fanpage (Insights data information) can be found here.

Google/YouTube: https://policies.google.com/privacy?hl=de

Instagram: https://help.instagram.com/519522125107875

Opt-out options:

Facebook: https://www.facebook.com/settings?tab=ads

Google/YouTube: https://adssettings.google.com/authenticated?hl=de

Instagram: https://help.instagram.com/519522125107875

Contact Options and Your Rights

As a data subject, you have the following rights:

According to Article 15 GDPR, you have the right to obtain information about the extent of the processing of your personal data by us.

According to Article 16 GDPR, you have the right to immediate correction of incorrect or incomplete personal data concerning you.

According to Article 17 GDPR, you have the right to obtain deletion of your personal data stored by us, unless further processing is:

- necessary to exercise the right to freedom of expression and information;

- to fulfill a legal obligation;

- for reasons of public interest, or

- to establish, exercise, or defend legal claims.

According to Article 18 GDPR, you have the right to obtain restriction of the processing of your personal data, insofar as:

- the accuracy of the data is contested by you;

- the processing is unlawful, but you object to deletion;

- we no longer need the data, but you need it to establish, exercise, or defend legal claims, or

- you have objected to the processing in accordance with Article 21 GDPR.

According to Article 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, common, and machine-readable format, or to request the transfer to another data controller.

According to Article 77 GDPR, you have the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or work or at the headquarters of our company.

For questions regarding the collection, processing, or use of your personal data, for information, correction, restriction, or deletion of data, as well as revocation of granted consent or objection to specific data use, you can contact us directly via the contact details in our imprint.

Right of Objection

Insofar as we want to protect our predominant interests in the context of a balancing of interests, especially our legitimate interests in processing personal data as explained above, you have the right to object to this processing for the future.

If the processing takes place for direct marketing purposes, you can exercise this right at any time as described above. Insofar as the processing is carried out for other purposes, you only have the right to object if there are reasons arising from your specific situation.

After exercising your right of objection, we will not further process your personal data for these purposes unless we can demonstrate compelling legitimate reasons for the processing that override your interests, rights, and freedoms, or if the processing serves to establish, exercise, or defend legal claims.

This does not apply if the processing is for direct marketing purposes. In that case, we will not further process your personal data for this purpose.